Privacy Policy

This privacy policy explains how OspitaLink Solutions collects, uses, and protects your personal data when you visit our site or use this service.

Data Controller

The data controller responsible for your personal data is OspitaLink Solutions, with its physical address at 48 Via della Libertà, Piano 3, 50129 Florence, Tuscany, Italy.

Information We Collect

We may collect different types of personal data from you:

• Information you provide to us directly: This includes information you give us when you fill out forms on our site, subscribe to newsletters, request demos or information about our services, or communicate with us. This might include your name, email address, company name, job title, phone number, and details about your property or business needs.
• Information we collect automatically: When you visit our site, we may automatically collect certain information about your device and usage. This includes your IP address, browser type, operating system, referral sources, pages viewed, and visit timestamps. This information is collected using cookies, web beacons, and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes based on different legal bases:

• To provide and maintain our service: We use your information to operate and improve our site, respond to your inquiries, and fulfill requests for information or demos. The legal basis for this processing is the performance of a contract with you or taking steps at your request before entering a contract (Article 6(1)(b) GDPR).
• To communicate with you: We use your information to send you information you have requested, updates about our services, and potentially marketing communications if you have consented or if we have a legitimate interest to do so and applicable laws allow it. The legal basis depends on the communication type and your preferences, primarily consent (Article 6(1)(a) GDPR) or legitimate interests (Article 6(1)(f) GDPR).
• For analytics and improvement: We use automatically collected information to understand how visitors use our site, analyze trends, improve our site's functionality, and understand the effectiveness of our content. The legal basis for this is our legitimate interest in understanding our audience and improving our service (Article 6(1)(f) GDPR).
• To comply with legal obligations: We may process your data when required by law or legal process. The legal basis is compliance with a legal obligation (Article 6(1)(c) GDPR).
• For security and fraud prevention: We use information to maintain the security and integrity of our site and services. The legal basis is our legitimate interest in protecting our business and users (Article 6(1)(f) GDPR) and, where applicable, compliance with legal obligations (Article 6(1)(c) GDPR).

Legal Basis for Processing

We process your personal data based on the following legal grounds under applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Your consent (Article 6(1)(a) GDPR)
• The necessity for the performance of a contract with you or to take steps at your request before entering into a contract (Article 6(1)(b) GDPR)
• The necessity for compliance with a legal obligation to which we are subject (Article 6(1) (c) GDPR)
• The necessity for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (Article 6(1)(f) GDPR)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Sharing Your Information

We do not sell your personal data. We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as website hosting, data analysis, marketing assistance, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may share your information with other third parties if you have given us explicit consent to do so.

International Transfers

Your personal data may be transferred to and processed in countries outside of Italy or the European Economic Area (EEA). In such cases, we implement appropriate safeguards to ensure that your personal data receives an adequate level of protection, such as relying on adequacy decisions by the European Commission, using Standard Contractual Clauses approved by the European Commission, or other legally approved mechanisms.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where processing is based on legitimate interests or for direct marketing.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the policy date at the top of the page when we make changes. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by postal mail at:

OspitaLink Solutions
48 Via della Libertà, Piano 3
50129 Florence, Tuscany
Italy

Right to Lodge a Complaint

If you are a resident of the European Economic Area (EEA), you have the right to complain to a data protection supervisory authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the EEA.